Refund Policy

Effective Date: 01/01/2025
Website: ayubowan.shop
Business Name: Pepper Ceylon

1. Our Refund Commitment

At Ayubowan, we are committed to customer satisfaction and product quality. We understand that most of our customers visit our physical shop before placing online orders, which allows them to examine products firsthand and make informed purchasing decisions.

2. Refund Eligibility

We provide refunds under the following specific circumstances:

Eligible for Refund:

Wrong Product Received: You received a different product than what you ordered
Damaged Products: Products arrived damaged, broken, or deteriorated during shipping
Defective Products: Products that are defective or not as described on our website

Not Eligible for Refund:

Change of mind or preference
Products used or consumed
Products damaged due to misuse or improper storage
Products with broken seals (for safety and hygiene reasons)
Custom or personalized orders
Products purchased more than 30 days ago

3. Refund Process

Step 1: Contact Us

Contact our customer service team within 14 days of receiving your order if you believe you qualify for a refund:

Email: returns@ayubowan.shop
Provide your order number and reason for refund request

Step 2: Verification

Our team will:

Review your order details
Verify the refund claim
Request photos if products are damaged
Provide return instructions if applicable

Step 3: Return Process

If return is required:

Products must be returned in original packaging
Include all original labels and documentation
Use the prepaid return label we provide (for eligible returns)
Products must be returned within 7 days of approval

Step 4: Refund Processing

Once we receive and inspect returned products:

Approved refunds will be processed within 5-7 business days
Refunds will be credited to your original payment method
You will receive email confirmation of the refund

4. Refund Timeframes

Notification: Contact us within 14 days of delivery
Return Period: 7 days from our approval to send products back
Processing: 5-7 business days after we receive returned items
Credit Appearance: 3-10 business days depending on your payment method

5. International Returns

For international customers:

Contact us before returning any products
You may be responsible for return shipping costs
Customs and duty fees are non-refundable
Products must clear customs for inspection

6. Shipping Costs

Original shipping costs: Non-refundable (except for our errors)
Return shipping: We provide prepaid labels for eligible returns
International shipping: Customer responsible for return shipping costs

7. Damaged Products

If you receive damaged products:

Contact us immediately upon delivery
Do not use or consume damaged products
Provide photos of damaged items and packaging
Keep all original packaging until resolution

8. Wrong Product Received

If you receive the wrong product:

Contact us within 14 days of delivery
Provide your order number and photos of received items
Do not use the incorrect product
We will arrange return and send the correct product

9. Exchanges

We do not offer direct exchanges. If you need a different product:

Request a refund for the original item (if eligible)
Place a new order for the desired product
This ensures accurate inventory management and faster processing

10. Store Credit

In certain circumstances, we may offer store credit instead of refunds:

Products returned outside standard timeframes
International orders where return shipping is expensive
Partial damage that doesn’t affect product quality

Store credit:

Valid for 12 months from issue date
Can be used for any products on our website
Non-transferable and cannot be converted to cash

11. Quality Guarantee

We stand behind the quality of our ayurvedic medicines and natural products:

All products are sourced from reputable suppliers
We follow strict quality control procedures
Products are stored in appropriate conditions
We regularly test products for purity and potency

12. Bulk Orders

Special conditions apply to bulk orders:

Orders over USD 1000 require pre-approval for returns
Restocking fees may apply to large returned orders
Contact us directly for bulk order return procedures

13. Perishable Products

For products with limited shelf life:

Check expiration dates upon receipt
Store products according to instructions
Contact us immediately if products are near expiration upon delivery

14. Refund Exceptions

We reserve the right to refuse refunds for:

Fraudulent or abusive return requests
Products returned in unsellable condition
Customers who violate our terms of service
Products that show signs of tampering

15. Customer Service

Our customer service team is here to help:

Email: support@ayubowan.shop
Hours: Weekdays 9am – 5pm (IST)
Response Time: We aim to respond within 24 hours

16. Dispute Resolution

If you’re not satisfied with our refund decision:

Contact our customer service manager
Provide additional documentation if available
We will review your case within 3-5 business days
Our decision on refund disputes is final

17. Policy Updates

We may update this Refund Policy from time to time. Changes will be posted on our website with an updated effective date. Continued use of our website constitutes acceptance of any changes.

18. Contact Information

For all refund-related inquiries:

Email: returns@ayubowan.shop
Address: 242/2, Halloluwa Road, Yatihalagala, Pallegama
Website: ayubowan.shop

We appreciate your understanding and thank you for choosing Ayubowan for your ayurvedic and natural health needs.

Last Updated:07/07/2025