Privacy Policy

Effective Date: 01/01/2025
Website: ayubowan.shop
Business Name: Pepper Ceylon

1. Introduction

At Pepper Ceylon, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ayubowan.shop and make purchases from us.

2. Information We Collect

Personal Information

When you visit our website or make a purchase, we may collect:

• Name and contact information (email, phone number, address)
• Billing and shipping addresses
• Payment information (processed securely through our payment processors)
• Order history and preferences
• Communication preferences

Automatically Collected Information

We may automatically collect:

• IP address and location data
• Browser type and version
• Device information
• Website usage patterns and analytics
• Cookies and similar tracking technologies

Health and Medical Information

Given the nature of our ayurvedic products, you may voluntarily provide:

• Health conditions or concerns
• Current medications
• Allergies or sensitivities
• Wellness goals

Important: We never require you to provide health information to make a purchase. Any health information shared is voluntary and used only to provide better product recommendations.

3. How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Communicate about your orders and account
• Provide customer support
• Send marketing communications (with your consent)
• Improve our website and services
• Comply with legal obligations
• Prevent fraud and ensure security
• Analyze website usage and performance

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Service Providers

• Shipping and logistics companies
• Payment processors
• Email service providers
• Website hosting services
• Analytics providers

Legal Requirements

We may disclose your information if required by law or to:

• Comply with legal processes
• Protect our rights and property
• Prevent fraud or illegal activities
• Ensure safety of our customers and staff

5. International Data Transfers

As we serve customers worldwide, your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data during international transfers.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of sensitive data
• Secure socket layer (SSL) technology
• Regular security assessments
• Access controls and authentication
• Staff training on data protection

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences
• Analyze website traffic
• Provide personalized content
• Improve user experience

You can control cookies through your browser settings. However, disabling cookies may affect website functionality.

8. Your Rights and Choices

Depending on your location, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Delete your personal information
• Restrict processing of your data
• Data portability
• Withdraw consent
• Object to processing

Marketing Communications

You can opt out of marketing emails by:

• Clicking the unsubscribe link in our emails
• Contacting us directly
• Updating your account preferences

9. Data Retention

We retain your personal information for as long as necessary to:

• Fulfill the purposes outlined in this policy
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

Generally, we retain:

• Account information: Until account deletion or 7 years of inactivity
• Order information: 7 years for tax and legal compliance
• Marketing data: Until you opt out or 2 years of inactivity

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Children’s Privacy

Our website and services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will delete it immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date. We encourage you to review this Privacy Policy periodically.

13. Regional Privacy Laws

For EU/UK Residents (GDPR)

If you are located in the European Union or United Kingdom, you have additional rights under GDPR, including the right to lodge a complaint with your local data protection authority.

For California Residents (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act regarding your personal information.

14. Contact Information

For questions about this Privacy Policy or to exercise your rights, please contact us:

Data Protection Officer:

• Email: shop@ayubowan.shop
• Address: 242/2, Halloluwa Road, Yatihalagala, Pallegama

General Inquiries:

• Email: info@ayubowan.shop

15. Consent

By using our website, you consent to the collection and use of your information as described in this Privacy Policy.

Last Updated: 07/07/2025